Frequently Asked Questions

Do you have questions about the products and services that we offer? Below is a list of some frequently asked questions, along with our answers.

Can I open windows after spray applications?
When can I let my pet out?
My gardener fertilizes. Are you both providing the same service?
If it rains does everything get washed away?
Why doesn’t the technician spray all trees and shrubs?
I have been using your company for so many years, why has one of my trees died?
My contract lists application dates, but my visit did not occur on that date?
Why do I need to sign a contract?
You said the products used on my property are environmentally safe, why is there a tag on my lawn?
I am signing up in the middle of the summer, is it too late?
Why do I have more visits and a higher cost than my neighbor next door?
Dormant oil is supposed to be used first thing in the spring you did not use any on my property on your first visit. Why?
Shouldn’t you spray each visit?
I had my air-conditioning on while they sprayed, is this a problem?

Q: Can I open windows after spray applications?

A: Yes you can open windows after spray applications on your property. It is best to have your windows closed while the technician is applying the materials.

Q: When can I let my pets out?

A: The materials we use work on contact and are safe for pets once they have dried, usually 1 hour after our technician leaves your property.

Q: My gardener fertilizes. Are you both providing the same service?

A: Gardeners usually fertilize turf only. We strongly suggest that you leave the fertilizing of your trees and shrubs to us. We use state of the art products that contain microbes specific to your individual plants needs.

Q: If it rains does everything get washed away?

A: Most materials we use work on contact, which means that if the insect or mite is there at the time of application it will be controlled. Environmental laws restrict the use of residual materials. There are some specialty treatments that are more effective if it does not rain, at (THM) we will take it upon ourselves to re-apply those materials at our cost.

Q: Why doesn’t the technician spray all trees and shrubs?

A: Our Philosophy is based on treating plants that need treatment because they are susceptible or under attack by insects, diseases or mites. If a plant has no insect disease or mite infestation treating it is a waste of time and money, and is not environmentally sound. Treating only infested plants helps to preserve the natural balance of beneficial organisms on your property.

Q: I have been using your company for so many years, why has one of my trees died?

A: Unfortunately, our technicians have little or no control of abiotic factors that may cause plants to die. Some of these factors include extended periods of drought, harsh cold winter weather, disturbance of root systems during home renovation, disease conditions for which there is no available cure, and improper installation at the time of planting.

Q: My contract lists application dates, but my visit did not occur on that date?

A: Providing application dates is required by the NY State Dept of Environmental Conservation (DEC). At THM we work on growing degree days to determine the emergence of pests and thus the best timing to treat plants in your landscape. Weather and other factors also play a role in determining actual application dates.

Q: Why do I need to sign a contract?

A: The NY State Dept of Environmental Conservation (DEC) requires us and all pest control companies by law, to have a signed contract from property owners.

Q: You said the products used on my property are environmentally safe, why is there a tag on my lawn?

A: The NY State Dept of Environmental Conservation (DEC) requires us to post properties if we use any product that has an EPA Registration number. Products like Horticultural Oil, Soap, and even garlic have an EPA Registration number.

Q: I am signing up in the middle of the summer, is it too late?

A: It is always better to have us there for the entire season, however we can accomplish healthier plants with a partial program as long as we are there to follow up early the following spring.

Q: Why do I have more visits and a higher cost than my neighbor next door?

A: We tailor our programs to each property based on plant types, density, anticipated pest problems and subsequent treatment requirements. You may pay more and have more visits because your plants are more susceptible or physically larger.

Q: Dormant oil is supposed to be used first thing in the spring you did not use any on my property on your first visit. Why?

A: Dormant oil is an old term. The word “dormant” has been replaced with the word “horticultural”. Back a decade or so ago spray oils were so heavy and poorly refined they had to be used while plants were dormant or injury to plants would occur. Since then oils now are more refined and can be used throughout the entire season. Some insects are controlled more effectively with horticultural oil later in the season as they first emerge.

Q: Shouldn’t you spray each visit?

A: We always make an application or treatment of some kind when we come to your property. Some applications will be made to soil to increase nutrient and microbial activity when no insects, diseases or mites are present. This is a good thing, we don’t always want to hear something is wrong when we see a doctor.

Q: I had my air-conditioning on while they sprayed, is this a problem?

A: Our trained technicians avoid spraying near open windows, air-conditioners, furniture, kid’s toys and other non-target obstacles. Rest assured that you and your family are safe to enjoy your property.